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Solutions for Verticals Solutions for BPO Collections
Collections, today, has emerged as one of the largest practices that enterprises and BPOs have deployed in their contact centers. Credit Card Payment, Insurance Premium Payment and other such payment services are prime candidates for collections solution.
That being said, collection is a sensitive subject for outbound contact center. Any mismatch in terms of how the customers are being pursued for collections can potentially adversely impact customer satisfaction.
Different industries follow different collection strategies. Even within the same vertical, collection strategies can be markedly different. While intimate knowledge of best in class technology is an important element of our armory, CS Infocomm's unique knowledge of industry best practices acquired over complex customer engagements allow for implementation of differentiated collection strategy, which can add to your bottom-line.
CS Infocomm has considerable experience in deployment Collections Management on Alvaria, Genesis, Avaya
and CISCO platform.
